Return & Exchange Policy

πŸ›οΈ Return & Exchange Policy

At Branche, your satisfaction is our priority. If you need to return or exchange an item, here's how to do it smoothly.

βœ… Eligibility Checklist

  • πŸ“… Request must be made within 4 days of delivery.
  • πŸ‘— Product must be unused, unwashed, unaltered, and include original tags/packaging.
  • πŸ”„ Up to 3 pickup attempts will be made. If unsuccessful, the request will be cancelled.
  • ❌ Returns not accepted for used, worn, or damaged items.
  • πŸ“Έ For damaged/defective products, clear images must be shared when requesting.

πŸ“ Step 1: Raise a Return or Exchange Request

Please contact us via:

Include the following details:

  • βœ”οΈ Your Full Name
  • βœ”οΈ Order ID
  • βœ”οΈ Product Code(s) from the tag
  • βœ”οΈ Pickup Address & Contact Number
  • βœ”οΈ Product Images (if damaged or defective)

🚚 Step 2: Return Method Options

πŸ” Option 1: Reverse Pickup

Available in select areas. Branche will arrange pickup.

πŸ“¦ Option 2: Self-Return

  • Use a reliable courier service.
  • Include Order ID and Mobile Number on the package.
  • Send tracking details to our support team.
  • Branche is not liable for lost/damaged self-returned items.

🧾 Step 3: Quality Check & Processing

  • ⏳ Item reaches us in approx. 6–7 days.
  • πŸ•’ Quality check completed within 24–48 hours.
  • πŸ’³ Refunds (for prepaid orders) processed within 5–7 business days.
  • πŸ”„ Exchanges/Damaged Replacements completed in 15 business days.

⚠️ Important Guidelines

  • Do not accept delivery if package is open, tampered, or damaged.
  • Unapproved returns will not be accepted.
  • In non-serviceable areas, self-return is the customer's responsibility.
  • If marked β€œdelivered” but not received, report within 24 hours.
  • Prepaid order cancellations post dispatch will incur a β‚Ή100 deduction.

πŸ–€ Product Disclaimer

  • 🎨 Color may slightly vary due to lighting or screen differences.
  • 🌿 Fabric inconsistencies are natural and not defects.
  • πŸ“ Size/fit issues based on personal preference are not defects.
  • πŸš› Delivery timelines are estimated and may vary.

🚫 Order Cancellations

  • Orders cannot be canceled once dispatched.
  • If refused at delivery, return shipping fee will be deducted.

πŸ“ž Need Assistance?

We appreciate your trust in Branche β€” dressing you in timeless elegance. πŸ–€βœ¨