Shipping Policy
At Branche, each piece is thoughtfully designed and carefully packed. If something isn’t quite right, we’re here to help — while ensuring fairness for both our customers and our brand.
⸻
1. Return & Exchange Window
• Requests must be raised within 48 hours of delivery.
• Items must be returned within 7 days of approval.
To initiate, please email us at [your email] with:
• Order number
• Reason for return
• Clear images of the product
• Unboxing video (mandatory for damaged/wrong item claims)
⸻
2. Eligibility Criteria
The product must be:
• Unused, unworn, and unwashed
• In original condition with all tags attached
• Free from stains, perfume, makeup, or damage
Items failing quality check will be returned back to the customer.
⸻
3. What Can Be Returned?
We offer:
✔ Size Exchange
Subject to availability.
✔ Store Credit
If you don’t wish to exchange, we offer store credit valid for 60 days.
We do not offer refunds to bank accounts except in cases of:
• Wrong product shipped
• Damaged product received
⸻
4. Reverse Pickup
• Reverse pickup will be arranged once approved (serviceable pincodes only).
• A ₹150 reverse shipping fee may be deducted from store credit.
If reverse pickup is unavailable, customers must courier the item to our Jaipur warehouse.
⸻
5. Non-Returnable Items
• Sale / discounted items
• Custom or altered pieces
• Accessories (if applicable)
• Products purchased during clearance sales
⸻
6. Damaged / Incorrect Item
In rare cases if you receive a damaged or incorrect item:
• Notify us within 24 hours
• Share clear images and unboxing video
• We will arrange a replacement at no extra cost
⸻
7. Important Note
As a growing online brand, we request customers to check size charts carefully before placing orders. Our team is always happy to assist before purchase to ensure the right fit.
Branché reserves the right to refuse returns that do not meet the above conditions.
⸻
This structure works well because:
⸻
1. Return & Exchange Window
• Requests must be raised within 48 hours of delivery.
• Items must be returned within 7 days of approval.
To initiate, please email us at [your email] with:
• Order number
• Reason for return
• Clear images of the product
• Unboxing video (mandatory for damaged/wrong item claims)
⸻
2. Eligibility Criteria
The product must be:
• Unused, unworn, and unwashed
• In original condition with all tags attached
• Free from stains, perfume, makeup, or damage
Items failing quality check will be returned back to the customer.
⸻
3. What Can Be Returned?
We offer:
✔ Size Exchange
Subject to availability.
✔ Store Credit
If you don’t wish to exchange, we offer store credit valid for 60 days.
We do not offer refunds to bank accounts except in cases of:
• Wrong product shipped
• Damaged product received
⸻
4. Reverse Pickup
• Reverse pickup will be arranged once approved (serviceable pincodes only).
• A ₹150 reverse shipping fee may be deducted from store credit.
If reverse pickup is unavailable, customers must courier the item to our Jaipur warehouse.
⸻
5. Non-Returnable Items
• Sale / discounted items
• Custom or altered pieces
• Accessories (if applicable)
• Products purchased during clearance sales
⸻
6. Damaged / Incorrect Item
In rare cases if you receive a damaged or incorrect item:
• Notify us within 24 hours
• Share clear images and unboxing video
• We will arrange a replacement at no extra cost
⸻
7. Important Note
As a growing online brand, we request customers to check size charts carefully before placing orders. Our team is always happy to assist before purchase to ensure the right fit.
Branché reserves the right to refuse returns that do not meet the above conditions.
⸻
This structure works well because:
- It builds trust (exchange + store credit option)
- It reduces refund leakage
- It controls reverse logistics cost
- It discourages “trial & return” behavior
